HKMA projectA secure line to our team.
Questions about account safety, verification or your holdings? Our support team responds through verified channels only. Reach out and we will get back to you promptly.
What to expect when you get in touch
Which channel to use
Email suits anything with a document attached - identity checks, a withdrawal query, a question about a statement. The callback form suits everything else, because most account questions are verified faster in a two-minute call than in four messages.
Outside working hours
Messages sent in the evening or at the weekend are queued and answered first thing on the next working day, in the order they arrived.
Details worth including
Your registered email address and the approximate date of whatever you are asking about are enough for us to locate and verify the account. Never send a password, a full card number or a one-time code - no member of our team will ever ask for them.
If something looks wrong
Report it the same day. Anything involving a payment you do not recognise is escalated immediately rather than joining the normal queue.
How to reach us
| Channel | Best for | Response |
|---|---|---|
| Email support - [email protected] | Account questions, verification, withdrawals | We typically respond within one business day. |
| Callback request | Anything easier to explain over a call | Support hours: Mon-Fri, 9:00-18:00 |
| Abuse report - /report-abuse | Impersonation, misuse of the brand, suspicious messages | Reviewed on receipt |
Before you write
Most questions already have an answer on the site, and checking first is usually quicker than waiting for a reply.
- Security and account questions, answered. - costs, withdrawals, verification and minimums.
- A secured process, step by step. - what happens after you register, step by step.
- Pricing - what is free and where a cost can appear.